Resource
Confidentiality is the foundation of ombuds work. We explain the boundaries clearly so you stay in control.
In this conversation
What it is
Ombuds conversations stay private. We do not report identifying information or take notes that can be used for investigation. Any exceptions are narrow and explained before we begin.
Who it is for
What happens next
Confidentiality is part of a clear, step-by-step process that keeps you informed and in control.
A discreet first message or call to understand the concern and urgency.
We clarify goals, context, and boundaries before recommending options.
We map paths forward, including informal, restorative, or facilitated steps.
Coaching, dialogue, mediation, or training based on what fits the situation.
We document learning and support the system so the issue does not repeat.
Trust
We are clear about what we can keep confidential and why. That transparency builds trust without surprises.
FAQ
Yes, narrow exceptions related to safety or legal obligations are discussed before we begin.
No. We do not report identifiable information without your consent.
Next step
We will explain the boundaries clearly before you share anything sensitive.