Resources

Clarity on how ombuds work.

Short, practical resources that explain confidentiality, roles, and when to reach out.

What it is

Start with the essentials.

No filler or generic advice.

What Is an Ombuds?

A clear overview of the role, values, and limits of an ombuds service.

How Confidentiality Works

What confidentiality means in practice and where its boundaries sit.

When to Contact an Ombuds

Signals that it is time to reach out and what to expect.

Mediation vs Ombuds

How the two roles differ and when each is the better fit.

Who it is for

For people who want clarity without the noise.

These resources are for employees, leaders, and teams who need a calm explanation of options before they decide what to do next.

  • Employees considering whether to reach out.
  • Leaders needing to understand the role of ombuds.
  • Teams navigating conflict and confidentiality.

Trust

Confidential guidance you can rely on.

Every resource reflects how ombuds work in practice: neutral, confidential, and focused on dignity.

Confidential
Neutral
Informal
Trauma-informed
Systems-aware

What happens next

We keep the process clear and confidential.

1

Inquiry

A discreet first message or call to understand the concern and urgency.

2

Intake

We clarify goals, context, and boundaries before recommending options.

3

Options

We map paths forward, including informal, restorative, or facilitated steps.

4

Action

Coaching, dialogue, mediation, or training based on what fits the situation.

5

Follow-up

We document learning and support the system so the issue does not repeat.

Next step

Ready to talk through a situation?

Book a confidential consultation and we will clarify your options.