Resource

When to contact an ombuds

If you are unsure whether the situation is big enough, that is usually the moment to reach out.

In this conversation

Early support prevents escalation
Confidential options counseling
A calm, practical next step

What it is

A signal that you do not have to do this alone.

Ombuds support is designed for early intervention. The goal is to help you clarify what is happening and decide on a safe next step.

Who it is for

  • People feeling stuck or unheard at work.
  • Leaders facing sensitive team dynamics.
  • Teams carrying unresolved tension.

Signals to reach out

If these feel familiar, contact us.

You keep replaying a conflict with no resolution.

A conversation feels risky without support.

You want options before filing a complaint.

Team tension is affecting performance or morale.

What happens next

We start with a private, low-pressure conversation.

  1. Step 1Inquiry

    A discreet first message or call to understand the concern and urgency.

  2. Step 2Intake

    We clarify goals, context, and boundaries before recommending options.

  3. Step 3Options

    We map paths forward, including informal, restorative, or facilitated steps.

  4. Step 4Action

    Coaching, dialogue, mediation, or training based on what fits the situation.

  5. Step 5Follow-up

    We document learning and support the system so the issue does not repeat.

Trust

Confidential and neutral from the first contact.

We listen without judgment and outline options before anything is shared with others.

ConfidentialNeutralInformalTrauma-informedSystems-aware

FAQ

Short answers

Do I need approval to contact you?

No. You can reach out confidentially on your own to discuss a concern.

Is it okay if I am unsure?

Yes. Uncertainty is common and often the reason to reach out early.

Next step

If you are unsure, reach out anyway.

We will help you clarify the situation and decide what feels safe.