Resource
Both are confidential and neutral, but they serve different purposes and timelines.
In this conversation
What it is
Ombuds support is informal and focused on options. Mediation is a structured process aimed at reaching agreement between parties.
Who it is for
Comparison
What happens next
A discreet first message or call to understand the concern and urgency.
We clarify goals, context, and boundaries before recommending options.
We map paths forward, including informal, restorative, or facilitated steps.
Coaching, dialogue, mediation, or training based on what fits the situation.
We document learning and support the system so the issue does not repeat.
Trust
Whether you choose ombuds support or mediation, confidentiality and neutrality remain the baseline.
FAQ
Yes. If a situation is ready for a joint conversation, we can recommend or facilitate mediation.
Yes. Confidentiality is central, with narrow exceptions discussed upfront.
Next step
We will help you assess readiness and choose the safest option.