Resource
An ombuds is a neutral, confidential resource who helps people navigate conflict and find safe options.
In this conversation
What it is
Ombuds services help people understand their options, prepare for difficult conversations, and address conflict without triggering formal processes unless they choose to.
Who it is for
What happens next
We move through a calm, structured process that keeps control in the hands of the people involved.
A discreet first message or call to understand the concern and urgency.
We clarify goals, context, and boundaries before recommending options.
We map paths forward, including informal, restorative, or facilitated steps.
Coaching, dialogue, mediation, or training based on what fits the situation.
We document learning and support the system so the issue does not repeat.
Trust
Ombuds do not investigate, take sides, or make binding decisions. The role is informal and built on trust.
FAQ
No. Ombuds do not make decisions or enforce outcomes. They help people explore options and next steps.
Yes. We discuss confidentiality and any limits before we begin so you control what is shared.
Next step
We will help you understand your options and protect confidentiality.