OmbudSana International

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Ombuds Support for Nonprofits

Neutral, confidential support that protects mission-driven cultures while addressing conflict early.

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In this conversation

What ombuds support looks like for nonprofits
Common pain points and prevention
Clear steps to move forward

What it is

Confidential conflict support for mission-aligned teams.

Nonprofits often carry high emotional labor and limited resources. Ombuds support offers a safe place to work through conflict without risking the mission.

Specific pain points

  • Value misalignment between leadership and staff.
  • Burnout and resentment from stretched resources.
  • Equity and inclusion tensions impacting trust.

Recommended services

Services that fit nonprofit realities.

Workplace Ombuds

Private, neutral consultations that help people navigate conflict and protect dignity.

Restorative Practices

Repair harm and rebuild trust through restorative dialogue and accountability.

Training & Workshops

Skill-building that strengthens conflict competence and speak-up culture.

Resources

Further reading for nonprofit leaders.

What Is an Ombuds?

A clear overview of the role, values, and limits of an ombuds service.

How Confidentiality Works

What confidentiality means in practice and where its boundaries sit.

When to Contact an Ombuds

Signals that it is time to reach out and what to expect.

What happens next

We move carefully and keep the mission centered.

  1. Step 1Inquiry

    A discreet first message or call to understand the concern and urgency.

  2. Step 2Intake

    We clarify goals, context, and boundaries before recommending options.

  3. Step 3Options

    We map paths forward, including informal, restorative, or facilitated steps.

  4. Step 4Action

    Coaching, dialogue, mediation, or training based on what fits the situation.

  5. Step 5Follow-up

    We document learning and support the system so the issue does not repeat.

Trust

Neutral, confidential, mission-aware.

We protect confidentiality, keep the work informal, and respect the values that drive nonprofit culture.

ConfidentialNeutralInformalTrauma-informedSystems-aware

Next step

Support your team without risking the mission.

Book a confidential consultation to discuss the right entry point.

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